Return Policy
Return Policy – COFFEEBERRY
At COFFEEBERRY, we take pride in providing high-quality, fresh coffee that we believe will delight your senses. Your satisfaction is our top priority, and we want you to enjoy every cup you brew. If for any reason you're not completely satisfied with your purchase, we’re here to help.
Our Policy
We offer a 30-day satisfaction guarantee on all products purchased directly from our website. If you're not completely happy with your coffee, we’ll be happy to assist you with a return or exchange.
Eligibility for Returns or Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- Product must be unopened and in its original, unused condition.
- You must submit a return request within 30 days of receiving your order.
- The product must have been purchased directly from COFFEEBERRY via our website (not through a third-party retailer).
How to Return or Exchange
- Contact Us: Reach out to our customer service team at support@coffeeberry.com with your order number and a brief description of the issue.
- Return Authorization: We will provide you with a return authorization and instructions on how to send back the item.
- Send It Back: Pack the product securely and ship it back to the address provided. We recommend using a trackable shipping service to ensure safe delivery.
- Refund or Exchange: Once we receive your returned item, we’ll process your refund or exchange promptly. Refunds will be issued to the original payment method, and exchanges will be shipped at no additional cost.
Non-returnable Items
Due to the nature of our products, some items are not eligible for returns or exchanges:
- Opened or used coffee products.
- Gift cards.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at support@coffeeberry.com. We’ll work with you to resolve the issue as quickly as possible by either issuing a full refund or sending a replacement at no extra cost.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged items). Return shipping is the responsibility of the customer unless the return is due to an error on our end.
Exchanges
If you’d like to exchange an item for a different product, please follow the same process as a return. Once we receive your returned item, we’ll ship out your exchange at no extra cost.
Contact Us
If you have any questions or concerns regarding returns or exchanges, please don’t hesitate to contact our customer service team. We’re here to help!
- Email: support@coffeeberry.com
- Phone: +91 9990305299
- Live Chat: Available on our website
Thank You for Choosing COFFEEBERRY
We truly appreciate your business and are committed to providing you with an exceptional coffee experience. We’re confident you’ll love your COFFEEBERRY order, but if you don’t, we’ll make it right.
